me being firm

sometime i wonder how people that know me judge me.. beside being cute and childish, is there anything inside of me that people will use to describe it as chyeli??
yesterday i officially got my confirmation letter.. well, i was confirmed on the 24th of october but my accountant pass the letter to me later due to all the work load she is having... and while passing me the letter we did chat a lil regarding to my work scope and also what i will be facing in the future..
she did mention that she will add on my work load as i tell her that i did quite little thing for now.. mean my responsibility is minimal lo.. just conclusion now will be free and in the future i will be more bz..
then she commented on my working.. well, she did say that i am good worker and i am really eager to learn.. yet she say that i have to be more firm and be more careful.. she somehow hint to me that i should be more mature not that she think i am childish but she feel that i am really soft and i should be more firm in the future when dealing with staff and others.. for outsider i do seem soft because i take my time explaining to them what i wan and i will try to help staff that claiming for something to get their claim as soon as possible (and i did follow procedure) but they insist that i am too soft-hearted.. well, ok.. i will try...
but then, before i start trying.. someone come to me today and tell me that i make someone crying.. which shock me of course.. she mention that she is crying because i do not let her claim on something that she pay where i on the other hand following procedure..
so feeling guilty throughout the time, i call the poor girl, trying to figure out what can i do regarding that.. then she didn sound like she cry and she seem do not mind about the figure.. which mean, i didn know if she was acting or the person that tell me the story lie to me..
i still feel guilty of course cause i will still deduct the claim as she insist not sending the email to her superior for approval which is really fine with me..
it make me sit down and think what kind of person i should potrey to keep myself surviving in the finance world.. what kind of attitude should be having right now?? blurring de me is hungry and blurring now.........